ORIGIN COMPANY POLICIES FOR B2B CUSTOMERS

NEW DEALERS

• ALL NEW CUSTOMERS NEED A DEALER APPLICATION FILLED OUT AND APPROVED BEFORE ANY ORDERS WILL BE FULFILLED.
• ALL NEW CUSTOMERS WILL BE PRE-PAY UNTIL HISTORY HAS BEEN ESTABLISHED. ALL NET CHECK CUSTOMERS STILL NEED AN ACTIVE CREDIT CARD ON FILE. ORIGIN DISTRIBUTION RETAINS THE RIGHT TO CHARGE THIS CREDIT CARD AT ANY TIME FOR A NON-SUFFICIENT FUNDS CHECK AND ANY OTHER RELATED DEBTS.

PAYMENT INFORMATION

WE ACCEPT ALL MAJOR CREDIT CARDS, CHECKS, PAYPAL, AND WIRE PAYMENTS. ALL CREDIT CARD AND PAYPAL TRANSACTIONS OVER $3,000 WILL BE SUBJECT TO A 2.5% CHARGE ON THE BALANCE OF THE ORDER.

REFUSED ORDERS

ALL REFUSED ORDERS WILL BE RESTOCKED AND CHARGED A 10% RESTOCKING FEE OR $50.00 (IF THE ORDER IS LESS THAN $500.00) PLUS ALL SHIPPING CHARGES, UNLESS PRIOR ARRANGEMENTS ARE MADE TO RESHIP THE ORDER BEFORE IT REACHES OUR WAREHOUSE. 

RETURNS & DEFECTS

• ORIGIN DISTRIBUTION ONLY ACCEPTS RETURNS/ISSUES CREDITS FOR DEFECTIVE PRODUCT.  DEFECTIVE PRODUCT MUST BE REPORTED WITHIN 90 DAYS OF THE ORDER DATE. 
• WARRANTY FOR MOST ORIGIN PRODUCTS IS ONE YEAR FOR THE CONSUMER, IF YOUR CUSTOMER HAS A PRODUCT DEFECT, WE MAY BE ABLE TO REPLACE IT UP TO 1 YEAR AFTER THEIR PURCHASE DATE. RECEIPT COPY MUST BE SHOWN.

SHORTAGES/ERRORS

ORIGIN MUST BE CONTACTED WITHIN 10 DAYS OF RECEIVING YOUR ORDER WITH DISCREPANCIES.

PRICES

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

ADDRESS/OWNERSHIP CHANGES

IT IS THE RESPONSIBILITY OF THE SHOP TO INFORM US OF ANY CHANGES IN REGARD TO THE RETAIL ADDRESS AND OWNERSHIP.